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Contact

Cancellation Policy

If you must change dates or cancel the safari right up to 10 days before your safari date of arrival in Juba, we will credit you the full amount toward another date, with no penalty. If you change or cancel within the 10 days before the safari begins we will deduct a 15% fee for costs to cover our preparations for your arrival. The balance of 85% is credited toward another date. An exception to this would be any fees charter aircraft companies or hotels require, prepayment of park fees, photo permits, entry letters, government permits or special arrangements, depending when the cancellation takes place. Refunds or expenses are not made for or resulting from, illness, death, family emergency, business emergency, rebel activity, political upheavels, flight delays or cancellations, chartered aircraft mechanical problems, aircraft fuel unavailable problems, visa problems, tribal conflicts, lost luggage, force majeure, weather, failure to pay safari balances on time. Only credits are made toward a future safari,there are no cash refunds. Bahr El Jebel Safaris SA de CV has the right to change vehicle routes, hotels, aircraft, vehicles, safari camps as the situation requires. All changes and cancellations must be be emailed to southsudansafaris@yahoo.com. We do not accept letters or phone calls to cancel or change a date.

The above policy is repeated on the invoice/factura we scan to you. When you transfer funds to us you have accepted this policy.